Following on from our recent successes in achieving Silver Investors In People Accreditation and excellence in our Lexcel assessment, we commit to always listen to what out clients have to say and begin by implementing the following initiatives:

• Enhancing our systems and processes to increase efficiency, workflow management and reduce risk
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  Regular internal client brainstorming meetings to bring new ideas to clients and offer to pilot new services
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  Introducing web-based services to augment transparency
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  Piloting paperless files in line with the firms commitment to reduce its carbon footprint
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  Introducing text messaging as update and reminder mechanisms for end customers to aid rehabilitation
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  Producing information leaflets on a range of topics with useful contact details, which will be posted on our website and made available to your customers - commencing December 2010
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  Developing a seminar programme to cover a range of topical business and legal issues which we can deliver at a clients' premesis or at our office. Current topics available include:
  • Insolvency & Receivership
  • Bankruptcy
  • Disclosure Obligations
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  Continuing our internal skills enhancement programmes with team modules on Treating Customers Fairly, Communication and Negotiation Skills, etc
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  Offering personnel exchanges and shadowing where beneficial to clients and to HL Interactive